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Microsoft Dynamics CRM 2011 Step by Step, by Mike Snyder, Jim Steger, Brendan Landers
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The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
- Sales Rank: #234407 in Books
- Brand: Brand: Microsoft Press
- Published on: 2011-01-25
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 1.10" w x 7.40" l, 1.60 pounds
- Binding: Paperback
- 448 pages
- Used Book in Good Condition
About the Author
Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor’s degree in management information systems from the University of Iowa.
Most helpful customer reviews
9 of 9 people found the following review helpful.
Microsoft Dynamics CRM 2011 - Step by Step
By Edward
As I am currently studying for my Microsoft certification for Dynamics CRM 4 and 2011, this edition's format was excellent and the added practice files and online editions are welcome and added bonuses that I have used for my better and more thorough understanding.
8 of 8 people found the following review helpful.
Book Review
By Mark Hatten
I have just started to read this book and experience my first training sessions. So far I am impressed with the ease of read and how it applies to the demo sytem. I bought this book with the intent to have our end users use it for self training and as a reference source with CRM 2011. A plus for me is the electronic copy I used to share through our Sharepoint team site.
3 of 3 people found the following review helpful.
A Good Start
By Gregory P. Alford
What is included is well done and informative. What was not included is what is dissappointing. CRM 2011 is a deep software package and requires several books, but this one could have included more on using the application. Still it is a great reference for what is included, it is well written and therefore is on my bookshelf.
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